At MellowHarbor, we strive to provide exceptional styling services that meet your expectations. We understand that circumstances may arise that require you to cancel or reschedule a booking, or you may have concerns about the services provided. This Refund Policy outlines our terms for refunds, cancellations, and rescheduling.
Deposits - For most of our styling services, we require a 50% non-refundable deposit at the time of booking to secure your appointment. The remaining balance is due on or before the service date.
Full Payment - Some services require full payment in advance, particularly virtual styling services and special packages. These will be clearly indicated during the booking process.
Our refund policy varies depending on the type of service and the notice period provided:
| Service Type | Notice Period | Refund Policy |
|---|---|---|
| Personal Shopping | More than 48 hours before appointment | Refund of payment minus non-refundable deposit, or one free reschedule |
| Personal Shopping | Less than 48 hours before appointment | No refund |
| Wardrobe Audit | More than 72 hours before appointment | Refund of payment minus non-refundable deposit, or one free reschedule |
| Wardrobe Audit | Less than 72 hours before appointment | No refund |
| Style Consultation | More than 48 hours before appointment | Refund of payment minus non-refundable deposit, or one free reschedule |
| Style Consultation | Less than 48 hours before appointment | No refund |
| Special Occasion Styling | More than 7 days before appointment | Refund of payment minus non-refundable deposit |
| Special Occasion Styling | Less than 7 days before appointment | No refund |
| Virtual Styling | More than 24 hours before appointment | Full refund minus 20% administrative fee |
| Virtual Styling | Less than 24 hours before appointment | No refund |
If you fail to attend a scheduled appointment without prior notice, this is considered a "no-show" and you will be charged the full service fee with no refund provided. We allocate specific time slots for our clients and prepare extensively for each appointment, so no-shows significantly impact our scheduling and preparation.
We understand that plans can change. Our rescheduling policy is as follows:
Your satisfaction is important to us. If you are not completely satisfied with the services provided, please let us know during or immediately after your appointment so we can address your concerns.
Refund Requests Based on Quality - If you believe the service did not meet the standard described on our website or as agreed upon during consultation, please submit a detailed explanation in writing within 48 hours of service completion. Each case will be reviewed individually, and a partial refund or complementary follow-up service may be offered at our discretion.
Please note that styling is subjective, and we cannot guarantee specific outcomes. Our stylists provide professional advice based on their expertise, but the final decisions on purchases and style implementation rest with the client.
In rare circumstances, we may need to cancel or reschedule your appointment due to:
If we cancel your appointment, we will offer you the following options:
Gift Certificates - Gift certificates are non-refundable but are transferable to another person. They are valid for 12 months from the date of purchase unless otherwise specified.
Service Packages - Pre-paid service packages are non-refundable once the first service in the package has been provided. If no services have been used, packages may be refunded minus a 20% administrative fee.
To request a refund, please contact us via:
Please include the following information in your request:
We aim to respond to all refund requests within 2 business days. If approved, refunds will be processed to the original payment method within 7-10 business days, depending on your financial institution.
We recognize that exceptional circumstances beyond your control may arise. In cases of serious illness, bereavement, or other emergency situations, we may offer more flexible refund terms. Documentation may be required to support exception requests.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about this Refund Policy, please contact us at:
MellowHarbor
48 Khan Forest
Wilkinsontown, N11 1RH
United Kingdom
Email: [email protected]
Phone: +44 500 806 1316
Last Updated: July 1, 2023