Privacy Policy

This Privacy Policy describes how MellowHarbor ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website at mellowharbor.sbs (the "Site") or use our styling services. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

1. Information We Collect

Personal Information refers to information that can be used to identify you individually. We collect the following types of personal information:

• Contact Information: When you contact us or sign up for our newsletter, we collect your name, email address, phone number, and postal address (if provided).
• Service Information: When you book our styling services, we collect information about your style preferences, body measurements, clothing sizes, and other details necessary to provide our services.
• Payment Information: When you make a purchase, our payment processors collect your payment information. We do not store complete credit card details on our servers.
• Account Information: If you create an account, we store your name, email address, and password (encrypted).
• Communications: We keep records of your communications with us, including emails, phone calls, and in-person consultations.
• Images: With your consent, we may collect and store photographs related to styling services we provide.

Usage Data and Cookies - We automatically collect certain information about your device and how you interact with our Site:

• Device Information: We collect information about your device, including IP address, browser type, operating system, and device identifiers.
• Usage Information: We collect information about how you use our Site, including pages visited, time spent on pages, links clicked, and referral sources.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, gather usage information, and enable certain Site functions. For more information, please see our Cookie Policy section below.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our styling services
• To process payments and complete transactions
• To communicate with you about appointments, services, and inquiries
• To send you marketing communications (with your consent)
• To personalize your experience on our Site
• To manage your account
• To analyze and improve our Site and services
• To comply with legal obligations
• To protect our rights, property, and safety, and the rights, property, and safety of others

3. Sharing Your Information

We may share your personal information with the following categories of third parties:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• Professional Advisors: We may share information with professional advisors, such as lawyers, auditors, and insurers, where necessary.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests from public authorities.

We do not sell your personal information to third parties.

4. Cookie Policy

Cookies are small text files stored on your device when you visit websites. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the Site to function properly and cannot be turned off in our systems.
• Analytical/Performance Cookies: These cookies allow us to recognize and count visitors and see how visitors move around our Site. This helps us improve the way our Site works.
• Functionality Cookies: These cookies enable the Site to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies record your visit to our Site, the pages you have visited, and the links you have followed. We use this information to make our Site and the advertising displayed on it more relevant to your interests.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. In determining appropriate retention periods, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing of your personal information
• Data portability (receiving your data in a structured, commonly used format)
• Objection to processing of your personal information
• Withdrawal of consent (where processing is based on consent)
• Lodging a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Site and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. Third-Party Links

Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

10. International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We have implemented appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy regularly to stay informed about our information practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

MellowHarbor
48 Khan Forest
Wilkinsontown, N11 1RH
United Kingdom
Email: [email protected]
Phone: +44 500 806 1316

Last Updated: July 1, 2023